We regret to inform our customers in Bulgaria that due to unforeseen logistics and customs complications, we are currently unable to ship orders to Bulgaria for this pre-order cycle. As a result, all Bulgarian orders in the current batch have been canceled. We understand this may cause inconvenience, and we sincerely apologize.

Why Was My Order Canceled?

Recent developments with shipping and customs regulations in Bulgaria have made it temporarily impossible for us to process and deliver packages reliably. To ensure fairness and transparency, we have decided to cancel all affected orders instead of risking delays or undelivered packages.

What Should I Do Next?

If you placed an order and selected Bulgaria as your shipping destination in the current pre-order batch, please fill out the refund form below. Once submitted, we will begin processing your refund as quickly as possible.
⚠️ Important: If you do not request your refund, your order will remain on hold and will not be shipped in future batches unless the issue is resolved.

What Happens After I Submit the Form?

  1. Your request will be reviewed by our team within 3–5 business days.

  2. Refunds will be issued using the same method you used to pay.

  3. You will receive a confirmation email once your refund is processed.

We are working hard to find a long-term solution and hope to resume shipments to Bulgaria in the near future. 

Thank you for your patience and understanding.

If you have any questions, feel free to reach out to our support team through our Contact Page.

Submit Refund Request

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used when placing the order
Payment Method
(Please provide the bank account number you used for payment OR the crypto wallet address where you'd like to receive the refund)

Important Notice

We believe in transparency and timely communication with all our customers. Due to unexpected logistical and customs issues, all orders from Bulgaria in the current pre-order batch have been canceled. Please visit our dedicated page to request a refund.